Contact Center Operator

• →Handle inbound and outbound calls with field technicians.
• →Log and update tickets accurately.
• →Resolve issues using the Knowledge Base and AI assistant.
• →Escalate complex cases to L2 with complete notes.
• →Communicate solutions and record outcomes.
• →Support technicians through Google Chat.
• →Report recurring issues and Knowledge Base gaps.

This position operates on a rotating morning/evening shift schedule, Monday to Friday. The morning and evening shifts alternate on a weekly rotation.

• Morning shift: 07:00–15:00
• Evening shift: 14:00–22:00 (one hour overlap with the morning shift)

Evening shifts include a 1.15x pay premium for the entire shift, starting from 14:00.

• Calm, confident phone manner in both directions.

• Clear spoken and written English.
• Disciplined note-taking and ticket hygiene.
• Understanding of when to resolve vs. escalate.
• Familiar with AI assistants.

• Help desk, contact-center, or dispatch experience.
• Latvian or additional languages.
• Exposure to ITSM tools or MaintainX.
• Familiarity with wind-energy field operations.

• Health Insurance

• Health Recovery Days (which can be taken as you need)
• Paid Study Leave
• Funding for the purchase of Vision Glasses after one (1) year of service

Join us in Building a Cleaner, Smarter Future — one quality process improvement at a time.