IT Infrastructure Analyst

We’re looking for an IT Infrastructure Analyst to support and maintain Affinity’s range of technology and applications that our employees rely on to serve each other and our members.   What you’ll do Provide technical support for cloud-based infrastructure and services, including troubleshooting and resolving issues related to cloud resources such as virtual machines, networking, storage, databases, and applications. Maintain enterprise Microsoft platforms (Windows Server, Azure) and services such as Active Directory, Hyper – V, DNS,. DHCP, Remote Desktop Services Assist in the deployment, configuration, and ongoing maintenance of cloud resources and services, ensuring system reliability and availability. Maintain comprehensive technical documentation on cloud configurations, issues, resolutions, and standard operating procedures (SOPs) to ensure consistent support and operational efficiency. Provide comprehensive technical support for cloud-based infrastructure and services and have expertise for complex, escalated technical support issues; identifies, troubleshoots and solves problems for end-users Assist with the monitoring of cloud security settings, including user access, roles, and permissions, and collaborate with security teams to address potential vulnerabilities.   What you’ll get: The support to grow in your career with opportunities to advance A competitive salary plus bonuses for your hard work A total rewards package including health and dental benefits, pension, and health spending account Vacation time, personal days off & a paid volunteer day to help you maintain a healthy life/work balance A referral bonus when you scout great talent and they join our team   What you’ve got Post-secondary education in a related field and 3 years related experience or an equivalent combination of education/experience Intermediate understanding of Affinity Credit Union’s business objectives and divisional business operations Familiarity with cloud-based monitoring tools such as Azure Monitor or similar services to detect, log, and resolve issues. Cloud certifications such as Microsoft Certified: AZ-900, AZ-104, MS-900, SC-900 would be an asset. Strong knowledge of scripting and automation tools such as PowerShell/Azure CLI to automate troubleshooting tasks and enhance operational efficiency. Ability to conduct leading practice research to discover, analyze, and recommend innovative processes Ability to lead a project through the project life cycle, liaising effectively with key stakeholders