IT Support Administrator I

The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows.

We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation.

As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.

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  Locally support and troubleshoot users within our NYC office

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  Remotely support and troubleshoot our end user’s problems

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  Educate on and enforce our IT compliance and policy obligations

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  Maintain our Zoom Rooms and AV hardware within conference rooms

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  Monitor for security threats and malware, staying ahead of the curve to protect our users

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  Occasionally maintain the in-office, local network infrastructure

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  Maintain enterprise systems and company IT assets such as servers and desktops

• Experience with macOS administration and support

• Ability to improvise and find immediate solutions

• Experience managing formal ticketing systems

• Experience administering SaaS technologies

• Flexibility to work with all types of technology

  • macOS, Windows, Printers, Network devices, etc.

• Experience with machine and account provisioning and deprovisioning

• Experience managing Enterprise security:

  • Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown 

  • Email security—tools for signed/encrypted email communication

• Mobile device management technologies

• Willing to grow, learn, and be proactive in finding new, efficient solutions

Pluses:

• Experience administering Google for Business

• Self motivated to learn and advance their career within IT

• Experience with AV systems

• Ability to explain difficult technical concepts without being condescending

• Apple Certified Associate or ACSP certification

• Automation and scripting experience

• Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency

• Confidence to maintain office IT infrastructure on their own, as needed