Agile Defense11h ago

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Customer Support Team Helpdesk Support Specialist I

United States·HuntsvilleRegularmid

OtherSupport

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Quick Summary

Overview

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Technical Tools

agilecustomer-supportcybersecuritynetworkingproject-management

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

A full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals, and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security, and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services.

Responsibilities

~3 min read

→Under direct supervision, provide support to end-users for PC, server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

→Simulate or recreate user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems. Diagnose and resolve computer hardware and software issues.

→Move, place, install, modify, and clean computer hardware and software. Write training manuals when commercially unavailable, and train computer users in how to use new computer hardware and software. Oversee the daily performance of computer systems and evaluate the usefulness of installed software programs.

→Make recommendations on obtaining and installing new and alternate software packages. Respond to telephone calls and e-mail messages from customers with computer/software problems. Diagnose the nature of the problem and walk the customer through the problem-solving steps. Under indirect supervision, performs analytical, technical, and administrative work in the planning and installation of new and existing PC systems.

→Collaborate with other team members in the creation of guides, instructions, fixes, and knowledge base articles for the organization.

→Operate and provide technical assistance on IT equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, telecommunications, mobility devices, and other specialized computer equipment.

→Less than 3 years' experience 

→AA or 2 yrs. technical school 

→  Less than 3 years of experience   

Required Skills 

→Hands on experience with Microsoft Windows 10/11 OS.   

→Hands on experience with Office 365 (or 2016-present) 

→Hands on experience installing and removing Applications within Windows OS. 

→Skill in conducting research for troubleshooting     

→KSAT (Knowledge, Skill, Ability, Task) 

→Knowledge of basic physical computer components and architectures. 

→Knowledge of systems administration concepts. 

→Knowledge of the operations and processes for incident, problem, and event management. 

→Knowledge of cybersecurity principles. 

→Knowledge of computer networking concepts and protocols, and network security methodologies   

→Familiarity with Acceptable Use Policies, Standard Operating Procedures, etc.  

→Familiarity with troubleshooting Hardware issues such as Memory, Battery, Keyboard, Speakers, etc. 

→Familiarity with Microsoft Active Directory (Hands on preferred) 

→Familiarity with Network Printers 

→Familiarity with IT Service Management System (for example - Service Now, Remedy, etc.) 

General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.

Location & Eligibility

Where is the job

Huntsville, United States

On-site at the office

Who can apply

Listing Details

Posted: May 13, 2026
First seen: May 13, 2026
Last seen: May 14, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: May 13, 2026

Signal breakdown

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Apply for this position

Agile Defense

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Agile Defense: Always Evolving. Agile Defense stands at the forefront of innovation, driving advanced capabilities and solutions tailored to the most critical national security and civilian missions.

Employees

3k+

Founded

1998

Domain

Jobs

External application · ~5 min on Agile Defense's site

Please let Agile Defense know you found this job on Jobera.