Associate Director Supply Operations – Bangkok Based

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Supply Operations team builds and scales the processes, systems, and operational solutions that support commercial growth and improve efficiency across Agoda’s Supply organization. We work closely with teams within Supply and across Product, Engineering, Analytics, Customer Experience, Finance, Legal, and Compliance to solve operational pain points, improve workflows, strengthen controls, and drive scalable impact. 

As Assistant Director, Supply Operations, you will lead high-impact improvement and automation initiatives that make Supply teams more effective, efficient, and scalable. 

We are looking for an experienced leader to drive strategic initiatives across Supply Operations. In this role, you will improve processes, enhance compliance, enable automation, and deliver scalable solutions by partnering across teams and using data to turn problems into practical outcomes. 

• Lead strategic initiatives across Supply Operations focused on process improvement, automation, compliance, and scalability 

• Identify inefficiencies, risks, and control gaps through data, operational insight, and stakeholder engagement 

• Partner with teams within and outside Supply to design and implement scalable solutions 

• Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement 

• Improve workflows, governance, SOPs, and controls to increase consistency and compliance 

• Define and monitor KPIs to measure operational and project performance 

• Support resolution of complex operational or system-related issues through structured root cause analysis 

• Coach team members and foster a culture of ownership, collaboration, and continuous improvement 

Functional Competencies 

• Strong operations and process improvement capability, with experience improving workflows at scale 

• Proven ability to lead complex cross-functional initiatives and deliver measurable business outcomes 

• Strong stakeholder management and collaboration skills across teams within Supply and across other functions 

• Strong business judgment and structured problem-solving skills 

• Excellent verbal and written communication skills 

Technical Competencies 

• Strong analytical skills with the ability to use data to identify issues and support decisions 

• Working proficiency in SQL and experience with BI/reporting tools  

• Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities 

• Ability to translate business needs into clear requirements and support implementation 

Leadership Competencies 

• Strong ownership, accountability, and execution mindset 

• Ability to prioritize and operate effectively in a fast-paced environment 

• Collaborative, proactive, and solution-oriented 

• Ability to coach team members and align stakeholders 

• Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments 

• Experience working with supply, partner operations, connectivity, or commercial operations teams, including partnering with Product and Engineering teams 

• Familiarity with CRM, workflow automation, or low-code/no-code tools 

• Exposure to APIs, system integrations, or operational tooling ecosystems 

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, Operations, or a related field 

• 8+ years of relevant experience in operations, transformation, project management, process improvement, or automation 

• Proven track record of leading cross-functional projects with measurable business impact 

• Proven people leadership experience 

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.