Senior Lead/Senior Manager, Commercial Excellence (Bangkok-based)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Supply department is the B2B part within the Agoda organization that links with our external partners to ensure the supply of accommodation, flights and activities. Within Supply, the ‘Commercial Excellence’ team has been formed to raise the commercial performance across the entire department, by maintaining the highest standards of productivity, harmonizing practices and generating incremental value through innovation and large-scale projects. 

• Support the Supply Central Management team as well as the Supply senior leadership team in decision-making on the Commercial Excellence topics 
• Identify opportunities to improve commercial team productivity and efficiency via qualitative and quantitative business analyses  
• Develop framework, validate, and convince various stakeholders both within supply team and cross departments 
• Manage project end to end from defining scope of work as well as success metrics to conducting in market testing and scaling recommendations to fit for global commercial team  
• Create presentations, dashboards, tools and tracking to drive discussion, make decisions and define areas to improve with various stakeholders 
• Lead training and enablement for foundational and new products for the commercial teams within Supply
• Lead the AI training and the building of AI native culture across Supply
• Identify and eliminate manual or repetitive work by building AI-powered solutions (e.g., automated insights, dynamic pricing signals, GenAI-generated partner communication). 

• A bachelor’s or master’s degree, ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance) 
• Minimum 6+ years of experience working preferably in a top-tier consulting firms or global companies 
• A high level of proficiency in the MS Office Suite, especially in Excel and PowerPoint 
• Strong analytical skills on both qualitative and quantitative aspects 
• Strong organizational skills along with the demonstrated ability to manage multiple tasks simultaneously and balance the demands of many high-level stakeholders under time pressure 
• An agile self-starter mentality and the ability to learn fast, react quickly and find a way to organize yourself and others in fast-paced environment 
• The interpersonal skills to interact professionally with stakeholders at Director level and above 
• Excellent oral and written communication skills (in English), including the ability to report project updates clearly and succinctly to different levels of the management hierarchy 
• The drive, speed and creativity to not only execute given tasks, but proactively come up with your own ideas and create improvements for everyone 
• The willingness to learn about project management, data manipulation and visualization tools and to propose the best ways of working with them 
• Excellent communication skills, including the ability to distill complex projects and AI-related solutions for a range of audiences from front-line managers to senior executives. 
• Curiosity and creativity to not only execute tasks but proactively challenge the status quo, identify commercial pain points, and deliver AI-based solutions. 
• Hands-on experience with GenAI tools, agentic AI and prompt engineering and willingness to explore and experiment with the tools
• Demonstrated ability to act as a change agent coaching teams/ individuals, driving usage, and making AI an integral part of Supply 

• Proficiency in SQL, Tableau 
• Experience in the hotel or OTA industry
• Experience in working with senior stakeholders.

#Agoda #CommercialExcellence #CommercialStrategy #AITransformation #GenAI #BusinessAnalytics #StakeholderManagement #Bangkok #Thailand #Indonesia #Malaysia

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.