Customer Service Manager, Food Colors Latam

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.

The Customer Service Manager is responsible for leading the customer service function and ensuring an exceptional customer experience throughout the order-to-cash process for our Food Colors Latam business. This role oversees service performance, team development, and cross-functional collaboration to ensure customer requirements are met efficiently, while driving continuous improvement and aligning service strategies with business objectives.

**This role is full time based onsite in our regional HQ in Lerma.

• →Lead the customer service team to ensure high levels of customer satisfaction and achievement of key service metrics, including Order Accuracy, OTIF, Recommits, Order Approval & Confirmation, and Customer Inquiries.
• →Monitor customer feedback and proactively engage with customers to understand needs, strengthen relationships, and improve service performance.
• →Oversee the order-to-cash process, ensuring compliance with corporate standards and implementation of supply chain best practices.
• →Manage team performance, resource allocation, employee engagement, and the development of training and growth plans.
• →Act as the voice of the customer internally by sharing customer insights, market trends, and improvement opportunities with cross-functional teams.

• →Minimum 5 years of experience in customer service leadership roles, including experience managing teams and global customer relationships in a professional and metric driven environment.
• →Strong knowledge of order-to-cash processes, supply chain operations, inventory management, international trade, logistics, and commercial terms.
• →Excellent leadership, negotiation, conflict resolution, organizational, and analytical skills, with the ability to manage multicultural environments.
• →Intermediate to advanced English proficiency with strong verbal and written communication skills.

• →An opportunity to make a direct impact on business growth in a strategic and transformative market moment in a global leading color house.    
• →An excellent salary, and benefits offering.
• →Opportunity to collaborate onsite with colleagues in a fast-paced environment, and with regional markets and strategic clients.
• →Hands-on onboarding and training designed to support long-term success, and development opportunities.

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products.

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