Assistant Manager, Actuarial and Finance ETL Application Support

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

Operational Ownership & Delivery:

• →Own end-to-end ETL BAU operations, ensuring batch stability, data availability, and SLA adherence.
• →Oversee execution and monitoring of Autosys batch jobs, ETL workflows, and data pipelines.
• →Ensure data accuracy, completeness, reconciliation, and timely delivery for downstream business consumption.
• →Proactively identify potential risks and operational weaknesses to prevent service disruption.

Incident Management & Decision Making:

• →Act as incident lead for ETL production issues, including high-severity and cross-system incidents.
• →Perform impact assessment and determine recovery strategies (reruns, workarounds, data correction).
• →Serve as escalation point for complex issues beyond L1/L2 support.
• →Oversee troubleshooting activities, ensuring accurate root cause identification and effective resolution approach.
• →Conduct deep-dive investigations using SQL (T‑SQL / PL/pgSQL) to validate, trace, and correct data issues.
• →Analyse end-to-end data flows and system dependencies to accurately identify root causes.
• →Lead Root Cause Analysis (RCA) and ensure implementation of preventive and corrective actions.

Team Leadership & Oversight:

• →Provide functional guidance and oversight to L2 ETL support team members.
• →Review analysis, resolutions, and corrective actions to ensure quality and accuracy.
• →Coordinate workload distribution and ensure adequate coverage during critical cycles (e.g., month-end, year-end).
• →Act as a subject matter reference for complex troubleshooting and operational decisions.

Stakeholder & Communication Management:

• →Act as the primary operational contact for business users and internal stakeholders on ETL-related matters.
• →Provide clear, timely, and structured communication during incidents and service disruptions.
• →Collaborate closely with Infrastructure, AIA Group teams, and cross-functional partners to resolve issues efficiently.
• →Coordinate with external vendors and third-party providers for issue resolution and system recovery.
• →Support internal and external audits by providing accurate operational evidence and responses.

Process Governance & Continuous Improvement:

• →Ensure ETL operational activities comply with security, audit, and IT governance standards.
• →Identify process gaps and drive continuous improvement initiatives, including automation and monitoring enhancements.
• →Maintain, enhance, and enforce operational documentation such as SOPs, runbooks, and knowledge bases.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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