Assistant Manager, Enterprise Platform Transformation

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

• →Lead end-to-end business analysis for insurance technology initiatives, with deep focus on core insurance workflows (e.g., underwriting, policy administration, claims processing, renewal, and cancellation),
• →integrated with payment systems (premium collection, auto-debit, refunds, multi-channel payment gateways, reconciliation).
• →Collaborate closely with Business User, engineering, operations, and external partners (e.g., banks, payment processors, fintech platforms) to translate business needs into clear, actionable requirements.
• →Conduct stakeholder interviews, gather user requirements, and document detailed business cases, user stories, process flows (BPMN), and functional specifications (PRD).
• →Drive the integration and implementation of AI/ML solutions in insurance operations
• →Define and monitor KPIs and success metrics to support data-driven decision-making and continuous process optimization.
• →Support UAT, system testing, go-live coordination, and post-launch evaluation to ensure quality and user adoption.
• →Other tasks team leader assigned.

• Strong understanding of system architecture, APIs, data flows, and integration patterns.
• Familiarity with Agile/Scrum methodologies, Jira, Confluence, and documentation standards.
• Comfortable working with technical teams and translating business needs into technical specifications.

• Experience with InsurTech platforms, digital insurance ecosystems, or embedded finance.
• Exposure to AI tools (e.g., NLP, computer vision, predictive modeling) in insurance or financial services.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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