Technical Account Manager

Remote (Dallas, TX, US)Remotemid

Technical Support EngineerCustomer

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Quick Summary

Overview

About Alpine IQ Alpine IQ (AIQ) was founded in 2019 to help companies make sense of their customer data and turn it into real, measurable outcomes. What started as a focused data-unification platform has evolved into a full suite of tools used by brands, retailers, and digital businesses of every…

Requirements Summary

Strong technical foundation including SQL, APIs, and scripting (Python or similar) Familiarity with Linux command line and GitHub Exposure to Go (Golang) is a plus Ability to diagnose and resolve complex technical issues efficiently Excellent…

Technical Tools

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About the Role

~1 min read

Build strong, long-term relationships with key stakeholders across assigned accounts
Serve as the primary technical point of contact for customers, providing hands-on support and guidance
Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality
Lead customer calls to address questions, provide solutions, and ensure successful outcomes
Manage technical projects such as implementations, data transfers, and system configurations
Collaborate cross-functionally with Product, Engineering, Support, and Sales teams
Relay customer feedback to internal teams to help shape product improvements
Document processes, solutions, and technical knowledge for internal and external use
Manage multiple priorities while maintaining a high level of attention to detail
Provide occasional after-hours support as needed

Strong technical foundation including SQL, APIs, and scripting (Python or similar)
Familiarity with Linux command line and GitHub
Exposure to Go (Golang) is a plus
Ability to diagnose and resolve complex technical issues efficiently
Excellent communication skills with the ability to translate technical concepts to non-technical audiences
Strong organizational skills with the ability to manage multiple projects simultaneously
Customer-first mindset with a focus on delivering outcomes and value
Experience working within SaaS platforms and cloud-based environments

3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred
Experience working with CRM systems and technical troubleshooting tools

Nice to Have

~1 min read

Experience supporting APIs or integrations in a customer-facing role
Professional certifications in relevant technologies or methodologies
Experience mentoring or supporting junior team members

Customer satisfaction and feedback scores
Retention and renewal rates across assigned accounts
Successful and timely completion of technical projects
Quality of cross-functional collaboration
Ability to identify opportunities for account growth and expansion

This is a fully remote position
Employees must have access to a quiet, professional workspace
Reliable, secure high-speed internet is required
Camera-on participation is expected for collaborative and customer-facing meetings
Company-issued equipment will be provided