Aircall10h ago

New

Director - Account Management DACH

Berlin OfficePermanent Full Time Employeemid

OtherAccount Management

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Technical Tools

b2bcustomer-successsaas

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the role: The DACH AM team has shifted from a GRR-focused Customer Success model to a fully commercial Account Management model. The mandate is NRR: renewing, expanding, and growing a portfolio of SMB and Mid-Market accounts across Germany, Austria, and Switzerland. The team is 4 AMs today, scaling to 8 by end of Q2 2026.
We’re looking for a Director Account Management to lead this function — build the commercial motion, drive adoption of Aircall’s AI products (AI Voice Agent and AI Assist Pro) across the installed base, and develop a team that operates with the rigor this market demands. You will report to the Managing Director, DACH and operate as a peer within Aircall’s EMEA area leadership.

Own NRR for DACH: renewals, expansion, churn prevention, and upsell pipeline across the full book

Lead, coach, and develop the existing AM team through the ongoing CSM-to-commercial transition

Hire and onboard additional AMs within your first 90 days to complete the team, in parallel with running day-to-day operations

Make AI Voice Agent and AI Assist Pro the primary expansion motion within the installed base — build your team’s ability to have commercial AI conversations and close against measurable ROI

Set the standards: pipeline generation cadences, renewal hygiene, risk management, and coaching rhythms

Show up in strategic accounts where senior presence accelerates the relationship or the deal

Partner with the DACH Account Executive team on handovers and expansion opportunities surfaced during new business cycles

Represent the DACH AM perspective in cross-functional forums and contribute to EMEA-wide best practices

Proven track record leading commercial Account Management or post-sale teams in B2B SaaS, with direct ownership of NRR, renewal rate, and expansion targets

Experience running a team through a meaningful model transition — a new commercial incentive structure, a CSM-to-AM shift, or a significant scaling phase

You’ve hired and developed individual contributors in a high-growth environment, not just inherited a team

Strong operating discipline: you build pipeline views leadership can rely on and hold your team to the same standard

Comfortable at the intersection of people leadership and personal customer engagement — you coach your team and you show up in the room when it counts

Fluent in German and English — this is a hard requirement

Experience positioning AI-powered SaaS products, particularly voice automation or conversation intelligence

Familiarity with the DACH SMB and Mid-Market segment and its specific buying dynamics

Prior exposure to a post-sale function transitioning from a GRR to an NRR model

Experience in a multi-area EMEA structure with regional accountability

Location & Eligibility

Where is the job

Berlin Office

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listing Details

Posted: May 8, 2026
First seen: May 8, 2026
Last seen: May 8, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 70%
Scored at: May 8, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Aircall

lever

We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Employees

750

Founded

2014

Domain

Jobs

External application · ~5 min on Aircall's site

Please let Aircall know you found this job on Jobera.