Branch Customer Service Representative - Summer Student

Location:

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

• Provides friendly and helpful service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.

• Assist with sales and maintenance of respiratory products, services, and inventory for the branch. Provides information/literature to prospective clients. 

• Creates walk-in appointments for therapeutics and diagnostic and adds them to scheduling software and books follow-up appointments for the branch. 

• Provides assistance and answers questions for clients regarding funding program and insurance requirements. 

• Maintains client confidence, privacy and protects company operations by keeping information confidential. 

• Works within a team to achieve optimal customer service. Assists healthcare professionals with the completion of necessary administrative functions and documentations.

• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.  

• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.

• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.  

• Other duties as required.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.