Customer Service Engineer (客服工程師)

ALES ASIA was founded in Taiwan in 2006. Our factory is located in the Taichung Science Park in Taiwan and it has class 1000 and 100 cleanroom (192 m2) and ISO 9001 certificates. 

We provide a proven, reliable and cost effective solution to worldwide special gas delivery equipment needs, including gas cabinets, valve manifold boxes. Beside, we also have capabilities of customizing manifold and controller PLC ; HMI design, and calculation service to ensure customer need is met. ALES ASIA's customers are located all over the world, and our product are widely used in various industry such as semiconductor foundries, LCD, LED, Solar, lab, institute and other applications. We strives for continuous improvement in terms of product quality, production capacity and services. We will always be flexible, innovative, agility and adaptive to meet and exceed customer needs.

1. Commissioning at Customer site (Domestic or foreign), not a must but may have chance to contact chemicals. Therefore, needs to follow the company and/or the customer’s safety related trainings and policies.

2. Pre-shipment equipment testing, including: installation and removal of temporary piping for unit testing; implementation and recording of quality policies; recording and correcting test results; performing equipment final test related work.

3.(Collaborate with the internal  engineering team to) Respond to customer technical issues and provide after-sales service

4.Handle customer complaints, including writing technical documents.

5.With basic programming modification skills is better

6.Basic English communication, including speaking, listening, reading, and writing skills.

7. Ensure equipment basic maintenance operations.(for our Factory CDA/UPW equipment), or handle the more complex maintenance with the vendors.

8. Ensure the HSE and Quality of the production operations.

9. Contribute to the process improvement.

10. Maintain production Buildbook and administrative documentation

1. Diploma or Technical Certificate
2. 3-5 years of experience in Plant Production.
3. Skills in gathering and organizing accurately quantitative and qualitative information

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.