Customer Service Administrator

At Chieftain Energy, we’re proud to be more than just a fuel supplier—we’re the lifeline that keeps Air North, Yukon’s Airline and the North moving. As a subsidiary of Air North, our mission is to deliver reliable, safe, and responsive energy solutions that power communities and support the airline’s operations. Joining Chieftain means being part of a team that values quality, teamwork, and the unique challenges and opportunities of serving the territory. If you’re ready to be part of an organization that combines industry expertise with a deep commitment to community, we’d be excited to hear from you.

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The Customer Service Administrator will provide support to Chieftain’s Administrative team by performing clerical and administrative functions relating to day-to-day operations.

Key Duties and Responsibilities:

• Enter new clients and applicable information accurately into all systems
• Maintain records and edit client information as requested
• Manage walk in, phone, and e-mail traffic of customer service inquiries
• Coordinate with other departments based on customer inquiries
• Process cash, cheques, or electronic payments and batch out each day
• Assist with labour tasks around the yard
• Loading/unloading fuel trucks

Must haves:

• Minimum Grade 12 diploma or equivalent
• Minimum 2 years’ experience in administration or customer service
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Administration or Finance education
• Forklift skills 

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 15 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call