IT Project Manager

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The IT Project Manager is responsible for planning, executing, and delivering complex IT initiatives that align with organizational objectives. This position acts as the liaison between technical teams, business stakeholders, and leadership to ensure successful project outcomes. The PM drives project governance, manages risks, optimizes resources, and ensures delivery within scope, time, and budget while maintaining high-quality standards.

Key Duties and Responsibilities:

• Partner with IT Leadership and business units to identify, evaluate, and prioritize project demands
• Participate in the intake and assessment process for new project requests, ensuring alignment with strategic goals
• Manage a portfolio of IT projects, balancing competing priorities and resource constraints
• Maintain visibility into the project roadmap and forecast team capacity across active and upcoming initiatives

• Lead end-to-end project delivery for initiatives such as system implementations, infrastructure upgrades, and digital transformation efforts
• Provide project management support for business-led initiatives outside of IT as requested, applying the same governance, planning, and delivery standards
• Develop project charters and secure stakeholder sign-off on objectives, scope, and success criteria prior to execution
• Develop comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies

• Act as the primary point of contact for project stakeholders of all levels
• Facilitate regular status updates, steering committee meetings, and executive reporting

• Proactively identify project risks and develop mitigation strategies
• Manage and track issues, ensuring timely resolution
• Implement structured change management processes to control scope and maintain project integrity
• Escalate critical risks and issues to leadership as required

• Work with leadership to develop, monitor, and forecast project budgets and costs.
• Assist with the preparation of business cases, ROI analyses, and funding requests.
• Help ensure projects are delivered within approved financial parameters.
• Identify opportunities to reduce costs while maintaining quality and delivery objectives.

• Maintain relationships with external vendors, consultants, and service providers
• Participate in RFP, RFQ, and Statement of Work (SOW) processes for project engagements
• Participate in contract negotiations, deliverables, and performance metrics
• Ensure vendors meet service level agreements (SLAs) and project expectations
• Evaluate vendor performance and recommend improvements or changes as needed

• Establish and track key performance indicators (KPIs) and success metrics for projects
• Deliver accurate and timely reporting on project status, risks, financials, and outcomes
• Coordinate project closure activities, including handover and knowledge transfer
• Conduct post-implementation reviews to drive continuous improvement
• Contribute to the maturity of project management practices, templates, and tooling across the IT team and organization

Must haves:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (or equivalent experience) 
• 5+ years of experience in IT project management, delivering medium to large-scale projects
• Relevant certifications such as PMP, Agile/Scrum certifications, or ITIL are highly desirable
• Robust experience with project management tools (e.g., MS Project, Jira, or similar)
• Proven experience in IT procurement, project coordination, vendor management, and IT Service Management practices
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Preference will be given to applicants located in Whitehorse, Yukon or those willing to relocate

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 14 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call