Customer Service Executive - Repairs

Bulgaria·Sofiamid

OtherCustomer Service Executive

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Quick Summary

Overview

AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational.

Technical Tools

OtherCustomer Service Executive

AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key day-to-day tasks, including raising repair orders, managing orders, and handling customer transactions to ensure smooth operational delivery.

Responsibilities

~1 min read

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Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.
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Actively contribute to MRO Operations and ensure compliance with updated procedures.
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Drive cost savings and process efficiency across the repair cycle.
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Support the team in meeting service contracts and departmental goals.
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Liaise with vendors to manage costs and improve profitability.
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Assist with operational decisions and problem-solving.
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Collaborate across departments to improve and implement business processes.
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Work closely with Sales, SSM, and MRO teams to maximise customer opportunities.