alan3mo ago

Member Support Expert - Canada 🇨🇦

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Quick Summary

Overview

You. Better. With Alan. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Technical Tools

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Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone.

Responsibilities

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Excellent and structured written & oral communication skills in English.
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Outstanding problem-solving skills.
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Great organization skills / Time management skills.
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Ability to simplify complex topics.

User centricity and empathy: Always thinking about the member’s experience first and how to delight them.
Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased for action in exploratory project stages, at ease to self-start and work independently with a strong capacity to adapt
Highly adaptable and fast learner : excited to learn new tools, technologies and methodologies
Highly organized: able to handle many different tasks in parallel
Hands-on: not scared of getting their hands dirty and dive into any problem
Challenger: Portrays a general growth mindset and challenges Alan’s past decisions
Leadership: Able to attract top talents, lead, mentor and make people grow

What We Offer

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At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

✓Fair rewards. Generous equity packages complement your base salary

✓Hybrid Office. Amazing office space at our Canada HQ where we work ~4 days per week in-person!

✓Lunch, Coffee & Great snacks. We believe in spending time together as a team - that includes a lunch allowance when in the office + great coffee and awesome snacks.

✓All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

✓6-week vacation policy and flexible working hours. Organize your time as you wish.

✓Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.

✓Transport. TTC Monthly Pass fully reimbursed.

✓GRRSP. We have a generous 4% employer matching program.

✓Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

✓Parental leave. Extended parental leave for all new parents.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.