4mo ago

Senior End User Support Engineer (229)

Netherlands·Amsterdamsenior

Customer SupportOtherSupport EngineerSupport

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Quick Summary

Overview

Senior End User Support Engineer Our Core Infrastructure team is a diverse group of technologists, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability,

Technical Tools

Customer SupportOtherSupport EngineerSupport

Responsibilities

~1 min read

→Manage the installation and configuration of desktop computing solutions.
→Lead the rollout of Ubuntu-managed devices, including building out management, patching, and policy from the ground up.
→Application Management including configuration and version control.
→Provide Escalation level support
→Facilitate technology setups for new employees and role changes.
→Maintain AV and video conferencing technology throughout the office.
→Follow and update procedural documentation e.g. Linux deployment, user onboarding.
→Maintain and update the inventory of office IT equipment.
→Configure telephones, printers, and other common office technology.
→Work with external vendors and suppliers as required.
→Mentor team members.

Experience supporting Windows and Linux desktop environments.
Strong experience with Ubuntu, including a full rollout of managed devices.
Familiarity with Ubuntu Landscape for management, patching automation, auditing, and access management.
Familiarity with Linux in an Active Directory integrated environment.
Knowledge of deployment platforms such as PDQ, SCCM, MDT, Intune.
Knowledge of Scripting languages such as PowerShell or Python.
Experience with automation tools like Ansible for configuration management and application deployment.
Experience with CI/CD tools, particularly Jenkins, for automating build, test, and deployment processes.
Proficiency with Git for version control.
Experience supporting Microsoft Office productivity software, particularly Excel.
Able to multitask and prioritize efficiently.
Knowledge of basic networking concepts: DHCP, DNS, cabling standards, etc.
Outstanding attention to detail.
Desire to learn new skills.
Excellent customer support.
Experience working with virtual desktops (Omnissa Horizon preferred) is a big plus.
Experience using AI-powered tools to improve efficiency and workflows.