Operational Onboarding Manager - France 🇫🇷

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.

• Demonstrate strong ownership and autonomy on their missions

• Demonstrate growth mindset, challenges positively, learn fast

• Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members

• Able to embrace change, have collaborative mindset

• Good listening skills, empathy and pedagogic skills.

• At ease with complex conversation involving multiple teams.
  

• Excellent French writing skills.

• Excellent problem-solving skills.: able to structure a problem, identify relevant solutions

• Good and structured written & oral communication skills in both French and English.

• Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously
  

• Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication.

• Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary

• At ease with complex / new topics (experience in complex environments, strong studies…)

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.