The Senior Director of Payments Solutions is a highly visible and mission-critical role that will lead the technical transformation of Aledade's Practice Payments operations. Reporting to the VP of Enterprise Applications, this role will oversee the technical team and solutions architecture required to scale our payment operations from current levels (24+ payment types) to over $2B in annual Practice Payments within 2-3 years. This position is essential to Aledade's ability to fulfill our contractual payment obligations to healthcare practice partners and will directly impact our operational success and growth trajectory.
We are looking for a player-coach who is hands-on and is able to scale across strategic topics as well as get into the details and work alongside their team. The Sr. Director must be highly collaborative and effective at working across business functions and organizational boundaries. Success in this role is highly dependent on the ability to be collaborative and effectively influence across the organization.
Technical Solutions LeadershipLead the Payment Solutions technical team (Business Analyst, 2 System Administrators to start, additional team growth is expected) in designing and implementing scalable payment solutionsOversee current payment technology stack and drive optimization of existing solutions (QuickCap, NetSuite, etc.)Spearhead the evaluation and implementation of a second payment solution to handle non-claims based payment typesEnsure payment systems architecture can scale to support $2B+ in annual payment volumeDrive automation initiatives to eliminate manual processes between market leaders, central business owners, Payments and Finance teamsTeam Building & LeadershipManage and develop initial team of 3 direct reports (1 Business Analyst, 2 System Administrators)Build strategic hiring plan and organizational structure to scale the Payments team in alignment with business growthDefine roles, responsibilities, and career progression paths for expanding payment operations teamFoster a culture of technical excellence, continuous improvement, and operational reliabilityEstablish team processes and methodologies to support rapid scaling while maintaining qualityProcess Architecture & StandardizationDesign standardized, scalable workflows for all 24+ payment types currently managedDevelop technical specifications and requirements for payment processing improvementsCreate systematic approaches to bank reconciliation processes to address current pain pointsEstablish playbook (including technical guardrails, approval workflows and org-wide implications) to facilitate standing up new payment typesCross-Functional Partnership & GovernancePartner with Security team to ensure payment solutions meet cybersecurity and data protection standardsCollaborate with CRG (Compliance, Risk, Governance) team on regulatory requirements and governance frameworksWork closely with Growth, Provider Networks, and Finance teams to ensure streamlined handoffs for full end-to-end processes, in compliance with audit and SOX requirementsSupport Growth and Provider Networks teams by defining technical feasibility parameters for new payment options during contract negotiationsWork with Engineering and Analytics teams to ensure compliance with organizational data architecture standardsSystems Integration & ManagementOversee integration between payment solutions and existing enterprise applicationsEnsure seamless data flow between payment systems, financial systems, and reporting platformsStandardize the user experience across the various payment systems and processesManage vendor relationships for payment technology solutionsDrive system performance monitoring and optimization initiativesStrategic Planning & ExecutionDevelop technical roadmap for payment solutions that aligns with business growth projectionsCreate scalability assessments and capacity planning for payment infrastructureEstablish technical KPIs and metrics for payment system performance and reliabilitySupport enterprise-wide Payments Excellence program with technical expertise and solutions
Bachelor's degree in Engineering, Information Systems, Finance, or related technical field; advanced degree preferred12+ years of experience managing payments technology, financial systems, or enterprise applications3-5 years of experience implementing payment systems, processes, and related technology and support adoption by working with business partners and stakeholders5+ years of management experience leading technical teams, with demonstrated ability to scale organizationsExtensive hands-on experience with payment processing systems and financial technology platformsProven track record scaling payment operations in high-growth environmentsStrong understanding of payment reconciliation, financial controls, and audit requirementsExperience with enterprise system integrations and data managementDemonstrated ability to manage complex, high-visibility technical initiativesExperience building and scaling technical teams from startup through enterprise levels
Experience with QuickCap, NetSuite, or similar enterprise payment/ERP solutionsIdeal candidate will have deep healthcare industry expertise, particularly in value-based care models and payor contract structures, to ensure our practice payment solutions meet all specialized accounting requirementsBackground in financial services or fintech environmentsExperience with API integrations and payment gateway technologiesKnowledge of banking systems, ACH processing, and financial reconciliation platformsProject management certification (PMP) or similar credentialsStrong communication skills for presenting to executive-level stakeholders
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Elastic
GitLabRemote
Senior Director - Payment Solutions, Remote