Client Solutions Manager - X

Participate in strategic planning with sales to grow or generate new business opportunities on X.

Act as a consultant for top key accounts, building strategic long-term relationships with a focus on relationship quality and proper portfolio management.

Serve as the main POC for clients, delivering campaign management and reporting in a timely manner; provide actionable insights to clients and sales through quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creative efficiency metrics against defined KPIs).

Ensure that SLAs are respected to deliver a first-class client service experience.

On the performance side: optimize accounts to increase spend; on the reservation side, manage projects through to successful delivery.

Drive education on X products, platform updates and company best practices as relevant to clients' and agencies' business.

Work and collaborate with a diverse group of internal cross-functional teams; support the team in identifying, creating and implementing creative ad solutions grounded in achieving measurable business results for client partners.

Aid the team in educating clients and agencies on X's product solutions and best practices, contributing to the growth of existing business.

Maximize ROI for brand campaigns through optimization and upsell recommendations supported by client-facing reports.

Manage large customer relationships and navigate conflict, driving groups toward collective business decisions.

Leverage AI tools and automation to streamline operational tasks (research, information preparation, reporting), freeing up time and focus for higher-value activities: judgment, personalization, and relationship building.

Provide feedback to product and tools teams to help scale the advertising platform.

Organize and manage account information, assets, data and reports.

Keep accurate records of all pending and active campaign plans; assist in maintaining the campaign schedule and availability of ad placements.

Work with the product and campaign execution team to ensure ad specifications and rates are accurate, while being responsible for campaign reporting and optimization.

At least 2 years of experience in client relationship management and digital media.

Bachelor's degree in Advertising, Marketing, Business or Technology.

Understanding of the digital landscape and a passion for social media; intimately familiar with online media planning, design and art direction of advertising pieces.

Experience managing campaigns across digital platforms and ad tech products, ideally including X (formerly Twitter).

Analytical thinking: ability to interpret metrics, identify opportunities and make data-driven decisions.

Genuine curiosity for technology: proactive in exploring and adopting new tools independently, without waiting to be asked.

Orchestration mindset: ability to leverage AI and automation to multiply personal and team impact, staying focused on higher-value strategic activities.

Adaptability and learning agility: not only open to evolving ways of working, but able to anticipate change — with concrete examples of how they have adapted to new challenges.

Strong communication and people skills, with experience working directly with clients.

Detail-oriented, with exceptional organizational skills.

Aptitude, creativity and a preference for working collaboratively across teams and business units.

Strong time management and problem-solving skills.

Ability to multitask under challenging deadlines while maintaining attention to detail.

Fluent in English and Spanish.