Alertmedia
Alertmedia~23d ago

Technical Support Engineer

OtherTechnical Support EngineerCustomer SuccessTechnical SupportCustomer
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Quick Summary

Key Responsibilities

Act as level three technical support for Customer Success,

Technical Tools
OtherTechnical Support EngineerCustomer SuccessTechnical SupportCustomer

Responsibilities

~1 min read
  • Competitive Base Salary
  • Annual Company Bonus
  • 100% Employer-Paid Medical, Dental, and Vision Coverage
  • Parental Leave Program 
  • Christmas Bonus (Aguinaldo)
  • Generous Vacation and Holiday Policy
  • Additional Vacation Bonus
  • Monthly Work-from-Home Stipend
  • All Necessary Equipment Provided: Laptop, monitor and accessories
  • Recognition & Rewards: We celebrate wins big and small
  • Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
  • Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
  • Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
  • The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

Please note: AlertMedia does not sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Location & Eligibility

Where is the job
Mexico City, Mexico
On-site at the office
Who can apply
MX
Listed under
Mexico

Listing Details

First seen
April 4, 2026
Last seen
April 27, 2026

Posting Health

Days active
23
Repost count
0
Trust Level
29%
Scored at
April 27, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
Alertmedia
Alertmedia
greenhouse

AlertMedia is a leading provider of emergency communication software, offering threat intelligence, multichannel messaging, and travel risk management solutions to help organizations protect their people and business during critical events.

Employees
350
Founded
2013
View company profile
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AlertmediaTechnical Support Engineer