Implementations Manager

BaltimoreFull-Timemid

OtherManagerImplementation ManagerProject & Program Management

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Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable,

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OtherManagerImplementation ManagerProject & Program Management

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.

This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.

Act as the day-to-day lead for customer implementations

Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives

Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets

Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract

Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions

Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team

Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met

Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth

Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base

Ability to travel to customer sites 20-30% of the time

Knowledge in the fundamentals of servers, software, networking, and other data center technologies

Experience implementing and troubleshooting hardware a plus

Demonstrated experience in system deployment

Ability to cultivate and nurture long-lasting relationships with customers

A genuine curiosity for new and emerging technologies

A strategic, innovative mindset

Bachelor’s Degree in an IT-based field or equivalent work experience

Certifications such as A+, Network+, and PMP a plus

2+ years of relevant experience

Unlimited Paid Time Off

Paid Holidays