Implementations Operations Manager

The Implementations Operations Manager will report to our Manager, Implementations Operations, and act as the liaison between the Sales, Production, and Implementation departments ensuring a smooth transition and exceptional customer experience.The objective of this position will be to assist in the management of customer orders throughout the lifecycle.

This role is a great opportunity for someone who is customer-centric, has great attention to detail, extremely organized, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.

This is an office based role and requires reporting to our HQ in Baltimore daily.  

• Project Oversight & Coordination
  • Create internal documentation necessary for cross functional collaboration.
  • Ensure alignment between project plans and organizational objectives
  • Maintain visibility over project timelines and escalate delays
  • Assist in prioritizing tasks to keep projects moving forward
  • Coordinate cross-functional dependencies across teams
  • Resource & Logistics Support
    • Monitor resource availability and escalate potential constraints
    • Coordinate with internal teams to ensure smooth project execution
    • Assist in managing vendor relationships and external coordination
    • Track procurement and delivery timelines for critical project components
    • Communication & Reporting
      • Consolidate and distribute project status reports for leadership
      • Facilitate communication between internal and external key stakeholders
      • Assist in preparing executive summaries and presentations
      • Ensure project updates are documented and shared regularly
      • Process Improvement & Standardization
        • Identify inefficiencies and recommend process optimizations
        • Help develop templates, SOPs, and best practices for large-scale projects
        • Maintain centralized project documentation and knowledge-sharing resources

Ability to work independently and take initiative

Strong organizational and time management skills

Excellent problem-solving and critical thinking skills

Ability to influence without direct authority 

Experience in SaaS, Hardware, or Emergency Notification Systems

Experience developing SOPs, templates, and best practices

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan 

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work HomeBuying Incentive

Employee Referral Bonuses

Flex Scheduling

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

 

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

 

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

All your information will be kept confidential according to EEO guidelines.