Product Specialist

BaltimoreFull-Timemid

Customer SupportOtherProduct Support SpecialistProduct Specialist

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Company Description Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable,

Technical Tools

Customer SupportOtherProduct Support SpecialistProduct Specialist

Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

We are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies’ emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations.

Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers’ critical communication strategy.

Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus’ many demo environments

Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding

Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy

Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams

Demonstrate Alertus’ core products and services as assigned

Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations

Assist the Technical Writing Team in drafting and reviewing product documentation

Participate in product training development and delivery to support Alertus employee professional development

Assist with new product releases and events

Other duties as assigned

Basic understanding of application programming interfaces (APIs) and webhooks

Ability to learn complex concepts and communicate them to technical and non-technical individuals

Energy, passion, enthusiasm, and a positive attitude

Exceptional organization, time management, and prioritization skills

Unmatched verbal, written, and interpersonal communication skills

Ability to become an expert assigned to Alertus products and services

Ability to travel on occasion

BA/BS in Computer Science/Engineering, Information Technology, Electrical Engineering, or related field. Equivalent experience may substitute for required education.

Academic or practical experience with Java and Python

Demonstrated ability to articulate the value proposition of product functionalities

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work Homebuying Incentive Program

Employee Referral Bonuses

Flex Scheduling