Alliance and Client Success Director

United Statesexecutive

OtherClient Success Director

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Quick Summary

Key Responsibilities

Establish and scale client success operations by building, standardizing, and implementing the foundational processes, best practices,

Technical Tools

OtherClient Success Director

Why join AliveCor

At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. We're on a mission to be the world’s heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical ECG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, millions of users have taken more than 200 million heart health measurements and counting. Our vibrant team of people are attracted to AliveCor because they want to build something meaningful - and AliveCor delivers: every day, customers tell us that we’ve saved lives. Join us in our mission!

The Opportunity

AliveCor is seeking an Alliance and Client Success Director to join our Employer and Strategic Alliances team. This is a pivotal individual contributor role focused on launching, enabling, and scaling AliveCor's Health Plan and Alliance channels, while simultaneously implementing solutions and achieving revenue goals with direct employer accounts. The position acts as a strategic architect responsible for operationalizing the implementation and direct client support procedures and best practices to ensure clients realize immediate, measurable ROI and clinical outcomes. By expanding access to clinical-quality care and early risk detection within enterprise ecosystems, this role directly advances AliveCor's mission to be the world’s heart health partner and enable quality care for everyone.

Responsibilities

~1 min read

→Establish and scale client success operations by building, standardizing, and implementing the foundational processes, best practices, and strategies for the client success function while directly managing day-to-day account requirements and tactical execution
→Lead the end-to-end client and partner lifecycle from assisting in late-stage sales cycles through managing seamless post-sale implementations, driving ongoing engagement, and securing long-term account retention
→Drive sustained revenue growth by maintaining direct accountability for revenue targets, ensuring clients achieve their strategic goals, securing renewals, and actively identifying account expansion or upsell opportunities
→Solve complex strategic challenges as a creative problem-solver to navigate alliance dynamics and performance-based contracts, finding innovative ways to maximize partner ROI while protecting internal business objectives
→Own key client and partner relationships by serving as the primary, high-touch point of contact for key health plans, alliance partners, and self-insured employer clients to ensure exceptional service delivery and measurable clinical and financial outcomes.

Requirements

~2 min read

Experience requirements consist of 7+ years in digital health and healthcare, specifically managing complex health plan partnerships or large-scale, self-insured employers
Health plan fluency is necessary to demonstrate a deep understanding of payer dynamics, including in-network contracts, ASO agreements, and fully-insured deployments
Portfolio management experience should include a proven track record of managing a portfolio of direct, self-insured employer clients with 1k+ lives
Execution focus is required to take a signed contract and build a structured, repeatable implementation and growth process
Analytical rigor and technical skills are essential to navigate and explain complex financial ROI frameworks, medical claims analysis, and performance-based contracting
Communication excellence is needed to articulate the value of clinical-quality access and acute event avoidance to CFOs and Benefits Leaders
Software ecosystem proficiency is necessary to navigate enterprise CRMs like Salesforce and advanced data analytics platforms to track implementation milestones, manage fee structures, and monitor performance benchmarks

The annual base salary range for this position is $125,000 – $165,000. This range represents the good faith estimate of the salary or hourly wage AliveCor reasonably expects to pay for this position at the time of hire. The final compensation offer will be determined based on several factors, including geographic market rates, the candidate’s years of relevant experience, and specialized industry-specific expertise. In accordance with California law, this range is specific to the role’s responsibilities and does not include potential bonuses, equity, or benefits, which may also form part of the total compensation package.