Service Manager

• Strategic Mindset: Ability to think strategically and make informed decisions. Analyze data, identify trends, and develop effective strategies to optimize operations and drive efficiency.
• Leadership Skills: The ability to build and effectively lead a team to achieve business objectives.
• People Management Skills: Ability to manage, motivate, and develop people within the team, through performance management and talent development.
• Customer Focus: Possess strong customer service orientation with knowledge of customer service principles and the ability to implement these to ensure customer satisfaction. Strong commitment to understanding customer field service needs and providing excellent service.
• Problem-solving: Ability to quickly identify and resolve operational issues in the field. Strong analytical skills and ability to think creatively to find practical and efficient solutions.
• Accountability: Responsible for own actions, behaviors, performance, and decisions. Results-driven mindset. Provide key performance indicators and drive team to achieve them. Proactive and self-motivated in pursuing individual and team goals.
• Negotiation Skills: Proficiency in negotiating business deals and contracts to the advantage of the company.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with different stakeholders, including presentation skills. Excellent command of English language.
• Data Analysis Skills: Ability to analyze and interpret data to make informed business decisions.
• Knowledge of the Region: Detailed understanding of the regional market, including competitor activities, customer needs, and market trends.
• Time management: Ability to organize time and resources to ensure that operations run smoothly, deadlines are met, and goals are achieved.
• Technical proficiency: Solid understanding of the technologies and equipment used in the field. Ability to leverage technology to improve operations and enhance productivity.
• Teamwork: Skilled in fostering teamwork and collaboration among their team members. Promote a positive work culture, encourage open communication, and recognize and utilize the strengths of individual team members.

Work in both Company office and customer center environments as well as customer sites as needed.

• Degree in technical discipline preferred.
• At least 5-7 years of leading field service operations in a similar industry or related field.
• Experience in managing budgets, resources, and project timelines.
• Previous exposure to and knowledge of rotating equipment working within an industrial environment.

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Regional travel for customer meetings, employee training, and other business related activities.

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear Nikkiso approved PPE as needed.
• Ensure all safety requirements and PPE requirements are enforced with staff.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.