Learning & Development Manager

PACE Supply is seeking a Learning & Development Manager to join our Team! Ready to shape the future of learning at a thriving, employee-owned company? At PACE Supply, we’re more than a leading wholesale distributor of plumbing, HVAC, fire protection, and water solutions — we’re a team of 1,600+ employee-owners who believe that when our people grow, our business soars. Now we’re looking for a passionate Learning & Development Manager to ignite that growth across our corporate teams, branches, and operations. In this high-impact role, you’ll design and deliver powerful learning experiences that turn operational expertise into everyday excellence. From leadership development and high-energy onboarding to scalable technical training and LMS mastery, you will partner closely with Operations, EHS, and leaders at every level to create practical, consistent, and inspiring learning solutions that drive real results. You will be the strategic force behind a culture of continuous learning — identifying needs, measuring impact, and building programs that help supervisors, managers, counter sales pros, warehouse teams, and future leaders thrive. If you’re energized by translating business priorities into engaging learning journeys and love seeing people level up, this is your chance to make a lasting mark at a company that invests in its own.  Why Join PACE Supply?As an employee-owner, you will share in the success of the company through our;

• Employee Stock Ownership Plan (ESOP)
• Enjoy a comprehensive benefits package (medical, dental, vision, life insurance, 401(k), paid time off, and more)

We foster a culture of continuous learning, accountability, strong work ethic, and genuine care for our people and customers.Join us and help every employee-owner reach their full potential — because at PACE, when you grow, we all win.  Apply Today!

Learning Strategy & Program Development

• →Develop and execute learning strategies aligned with business and branch/operations needs.
• →Conduct training needs assessments across corporate, divisional, and branch levels.
• →Design scalable learning programs (instructor-led, virtual, blended, and self-paced).
• →Create competency models, career pathways, and curricula for operational, technical, sales, and leadership roles.
• →Maintain the training catalog and annual learning calendar.

Branch & Operations Training Support

• →Partner with branch and operations leadership to identify and address frontline training needs.
• →Develop and deliver technical product, systems, warehouse, counter, sales (account manager & counter sales), and job-specific training.
• →Build and manage train-the-trainer programs to support consistent delivery across locations.
• →Support new-hire onboarding and ramp-up at the branch level.

Leadership Development & Talent Growth

• →Design and facilitate leadership development programs for supervisors and managers.
• →Support succession planning through targeted learning pathways.
• →Provide coaching and consultation to leaders on employee development.

Learning Systems & Cross-Functional Training Support

• →Administer the Learning Management System, including assignments, tracking, reporting, and documentation.
• →Partner with the EHS Manager to support the coordination, delivery, and LMS tracking of EHS-led safety and compliance training (EHS retains ownership of content, regulatory requirements, and compliance oversight).
• →Coordinate with other functional leaders and subject-matter experts to support company-wide training initiatives.
• →Manage relationships with external training providers, consultants, and manufacturers as appropriate.

Performance Measurement & Continuous Improvement

• →Evaluate training effectiveness using feedback, assessments, and business metrics.
• →Develop and monitor KPIs for learning impact and ROI.
• →Continuously improve content, delivery methods, and programs based on data.

Leadership, Administration & Project Management

• →Manage the Learning & Development budget.
• →Build strong partnerships with executive, divisional, and branch leadership.
• →Manage multiple projects and perform other duties as assigned.

Required

• Bachelor’s degree in Human Resources, Organizational Development, Education, Instructional Design, Business, or a related field (Master’s preferred).
• 5+ years of progressive Learning & Development experience, ideally in a multi-location wholesale, distribution, manufacturing, or operations-focused environment.
• Proven track record designing, delivering, and evaluating leadership, technical, sales, onboarding, and operations training programs.
• Hands-on experience administering a Learning Management System (LMS), including course assignments, tracking, reporting, and compliance documentation.
• Strong facilitation, coaching, stakeholder management, and project management skills.
• Ability and willingness to travel to branch locations as needed.

Technical Proficiencies

• Advanced LMS administration and reporting (experience with systems such as Cornerstone, Workday Learning, SAP SuccessFactors, or similar platforms preferred).
• Proficiency with e-learning authoring tools
• Strong command of Microsoft Office 365 / Google Workspace (especially PowerPoint, Excel for data analysis and dashboards, and SharePoint/Teams).
• Experience facilitating virtual and blended learning via Zoom, Microsoft Teams, Webex, or similar platforms.
• Ability to analyze learning data, build KPIs, and measure training effectiveness and ROI using spreadsheets, dashboards, or basic analytics tools.
• Familiarity with instructional design models (ADDIE, SAM, etc.) and adult learning principles.
• Comfort working with competency models, career pathway frameworks, and learning content management systems.

Preferred

• Experience building and managing train-the-trainer programs.
• Background supporting safety/compliance training in partnership with EHS teams.
• Prior experience in an employee-owned (ESOP) or strong people-first culture.

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

 

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.