Front Desk Associate/Service Associate Hybrid

Our Service Team consistently strives for service excellence. The Front Desk Associate is a critical role serving as a front desk receptionist and general office administrator for incoming phone calls, office visits/appointments and various office needs. In addition, the Service Associate works closely with advisors to deliver the best client experience. Service Associates are critical to the service delivery and provide a high-touch experience with our clients.

This is a full-time, non-exempt position based in Dansville, NY, with an expectation of working on-site five days per week. The base salary range for this role is $50,000–$55,000 annually.

• →Deliver exceptional service in every client interaction
• →Greet and assist our clients and guests with service requests and appointments
• →Partners with advisor team to set and achieve high service standards
• →Manage and review calendars for advisors and prepare appropriate materials for upcoming appointments
• →Ensure a seamless onboarding experience and work with clients to set a great first impression
• →Remove roadblocks for clients and focus on ease of doing business
• →Deliver customized service with each client and demonstrate ownership for every request
• →Coordinate client appointments, process requests received from advisors and clients
• →Answer phone calls and emails from clients; follow up on client requests
• →Submit transaction requests to processing team to ensure completion and accuracy
• →Ability to handle multiple advisors’ book of business and complex service situations
• →Understand department workflows, policies and procedures to submit requests correctly and timely
• →Identify process improvements and partners with leaders to implement changes
• →Provides notary services for client transactions
• →Prepare and stock refreshments for the office daily
• →Help with snacks, beverages and meals as needed for the office staff or clients
• →Direct incoming client phone calls to appropriate departments
• →Manage office supplies and restock as needed
• →Receive all deliveries and route to the appropriate recipient
• →Prepare internal mail for routing to appropriate offices; receive, open and sort daily mail; Assist with facilities related issues and tasks as needed
• →Maintain satisfactory attendance
• →Suggest and embrace process improvements
• →Focus on quality and accuracy of work
• →Any other duties as assigned

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 1 year of financial services industry and client service experience preferred
• Strict attention to detail with high quality results
• Ability to multi-task and prioritize work daily
• Flexibility and embraces change
• Strong organizational skills and ability to meet all deadlines
• Strong team player and approachable
• High degree of professionalism
• Proficient with Microsoft Office and navigation of systems
• BS/BA degree or equivalent work experience preferred

• Works in an office environment
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
• Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
• Occasionally move about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences