Front Desk - Bellevue

Edgeworks Climbing

MISSION:

To be the innovative leader of indoor climbing, outdoor adventure, and fitness for the active community.

VISION:

To provide exceptional customer experiences focused on climbing and fitness that challenge and inspire an active lifestyle.

CORE VALUES:

Community

A welcoming group of climbing enthusiasts, adventure seekers, and friends connecting through our shared interests in climbing, fitness and fun.

Professionalism

A focus on excellence; from staff training, accreditation, and program development to facility offerings, partnerships, and everything in between; going above and beyond to deliver quality experiences and knowledgeable staff.

Integrity

A commitment to do what we say and stay true to our word, ourselves, our goals, and our community.

Adventure

Our motivation for all things; providing the inspiration, the instruction, the venue, and the excitement to help everyone achieve their goals - inside the gym and outside.

General Summary:

The Front Desk staff provides excellent customer service to all, working to exemplify our mission to provide the number one destination climbing facility in the Puget Sound. The front desk staff are responsible for connecting with customers from the moment that they walk into the gym, and will constantly communicate with Shift Leads so that they are up to date on any and all Edgeworks policies and promotions. The front desk staff may have opportunities to grow within the company, and to be trained in a number of paths, Youth Instruction, and Adult Instruction, with potential to move into the shift leader role. The front desk staff reports directly to their shift leader, with a focus on customer experience in all aspects of the job.

***Saturday availability required***

Core Functions:

• Exemplify outstanding customer service fitting with the Edgeworks Core Values, Mission and Brand while constantly displaying a positive attitude.
• Maintain a positive attitude.
• Maintain constant and clear communication with other staff members and with the shift leader.
• Become an expert on company processes, products, software, and customer experience.

Principal Activities:

CUSTOMER EXPERIENCE

• Create a welcoming environment for all customers as they walk through the door.
• Meet all needs with a positive attitude and a willingness to help.
• Become familiar with all Edgeworks memberships, programs, products and retail offerings to the extent that the front desk staff can help customers and/or direct them to the right person or place to find further information.
• Give gym tours and orientation, and answer any and all questions customers may have along the way.
  Support the shift leaders and other front desk staff, offering assistance when necessary.
• Communicate with Shift Leader about front desk needs, and have a willingness to complete any tasks that are given.
• Answer phone calls and e-mails in a timely manner.
  
  

RETAIL SALES

• Stay up to date on all Edgeworks product offerings and maintain a base level knowledge about the products and brands that are carried.
• Assist customers browsing the retail department as well as customers purchasing other products.
• Be able to answer customer questions about the gear that is carried, and know where to direct them for further information.
• Maintain a clean and organized retail space both on the floor and in back stock.

FACILITY APPEARANCE

• Support the shift leader in ensuring facility cleanliness.
• Maintain a clean facility that will support the Edgeworks Mission to provide a superior facility and exceptional CX.
• Communicate with shift leader at the start and end of each shift to assess facility needs
  

Qualifications:

• Positive attitude and outgoing personality.
• Exceptional customer service skills.
• Be able to work with computers, credit card terminals, and register.
• Motivation to learn and ability to think quickly.
• Have and maintain all Edgeworks belay certifications.
• Be self-motivated and able to balance multiple, simultaneous priorities.
• Experience communicating in a clear and efficient manner.
• Be ready and motivated to become proficient with an array of available climbing equipment.
  
• Must be 18 years of age or older

Employment Status:

• Part-Time Hourly - Saturday availability required and hours may include working evenings
• Edgeworks Membership and Discounts
• (6.5) Days Sick Leave, accrued each pay period on an annual basis
• 401(k) Retirement Plan
  
• Industry Benefits/Perks