CRM Manager

ACG_3654_JOB Our client is a leading financial services company in Vietnam that is looking for a qualified candidate to join their firm. Be responsible for the management, operation, and development of the CRM system supporting the Bank’s business activities. Lead the implementation of CRM projects throughout the entire lifecycle, from requirements gathering and solution design to deployment and post-implementation operation. Collaborate with Business, Finance, Human Resources, Operations, and other relevant stakeholders to identify requirements and optimize processes within the CRM system. Develop and manage the CRM product roadmap, and propose new features and enhancements to improve sales effectiveness and customer management. Drive CRM adoption across the business teams, ensuring that the system is utilized effectively and supports the achievement of business objectives. Monitor and evaluate CRM performance and propose solutions for continuous improvement. Requirements Bachelor’s degree or higher in Marketing, E-commerce, Management Information Systems, Information Technology, Data Analytics, Business Analytics, Economics, or other relevant disciplines. A minimum of five years of experience in a CRM Manager, CRM Lead, Marketing Automation, or CRM System role. Experience working for companies that implement Salesforce CRM, such as FIS, Deloitte, or KPMG, is preferred. Preference will be given to candidates who have implemented CRM solutions such as Salesforce or equivalent CRM platforms, or who have experience working as a Product Manager or Product Owner for CRM products at technology or software companies. Strong understanding of CRM systems, CRM product management, and CRM implementation processes. Sound knowledge of Sales Management and Sales Operating Models. Ability to effectively manage and coordinate with stakeholders at various levels, including Business, Sales Management, Finance, Human Resources, Operations, and senior management. Strong communication, presentation, and leadership skills. Strong analytical thinking, problem-solving, and project management capabilities. Benefits Annual income equivalent to approximately 15–17 months’ salary. Attractive project-based and year-end bonuses. A creative and modern working environment, with performance management based on work progress and results. A friendly and approachable leadership team that supports the professional development of each employee. Comprehensive training in soft skills and specialized professional knowledge. A positive working atmosphere with a young, dynamic team. A wide range of engaging and meaningful team activities, including football, karaoke, adventure trips, company outings, and annual charity programs. Maternity allowance for female employees. Annual general health check-ups and supplementary health insurance in addition to statutory health insurance. Opportunities for career advancement and professional training. Contact: Thao Phan Due to the immense number of applications, only shortlisted candidates will be contacted.