Customer Service/Call Center Specialist (Pharmaceuticals Service Center) - Remote based in Canada

Alphanumeric is hiring a  Customer Service Specialist  for our Vaccines Service Center (fully remote) - Based in Canada,  providing support to one of the biggest Pharmaceutical companies in the world.

In the role of customer service specialist (remote), you will be responsible to manage the processes associated with the order to cash and reverse distribution operations for a pharmaceutical client’s vaccine portfolio. You will be engaging with the client’s customer base, trading partners, and other stakeholders to provide order and administrative support while ensuring compliance and accuracy throughout the entirety of the interaction. Additionally, you will develop and maintain strong customer relationships to fully understand and engage with the requirements of the various operational bodies to further the client’s competitive advantage as an industry leader.