Alpinestars
Alpinestars13mo ago
USD 18–20/yr

Customer Service and Product Support Specialist

Hq - TorranceFull-Timemid
Customer SupportOtherProduct Support Specialist
5 views0 saves0 applied
Apply Now

Quick Summary

Overview

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports. Our mission is to provide top-tier performance and safety products for both elite athletes and everyday riders.

Technical Tools
excelsalesforceecommerce
Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports. Our mission is to provide top-tier performance and safety products for both elite athletes and everyday riders. Behind every product we deliver is a commitment to service, integrity, and excellence.
 
We are currently seeking a Customer Service & Product Support Specialist to join our eCommerce division. This position focuses on ensuring customer satisfaction through responsive communication, product support, and claims resolution related to Alpinestars' technical gear and apparel.
  • In this role, you will be the voice of Alpinestars to our online customers and retail partners. You will handle inquiries related to product performance, fitment, usage, and warranty claims, while helping maintain a seamless customer journey. You’ll work closely with internal teams to process service cases, resolve escalations, and ensure accurate product data across our eCommerce platforms.
  • This position is ideal for a detail-oriented individual who thrives on delivering empathetic, efficient service and can confidently manage customer issues involving technical or performance-based products.
  • Provide professional, timely responses to customer and dealer inquiries via phone, email, and Salesforce with a focus on product-related issues, warranty claims, and post-purchase support.
  • Intake and resolution of product support cases, including quality concerns, fit issues, and performance feedback.
  • Exhibits strong ownership and follow-through, managing cases from initiation to resolution while maintaining high customer satisfaction.
  • Accurately document claims, track case progress, and coordinate with internal departments (warranty, returns, sales, logistics) for resolution.
  • Assist customers with returns, exchanges, and order corrections using Shopify and other internal systems.
  • Collaborate with product, marketing, and service teams to stay up to date on product specifications, updates, and known issues.
  • Proactively identify trends in customer feedback and escalate concerns that may impact broader product performance or customer satisfaction.
  • Generate and maintain service and claims reports to assist team leaders in continuous process improvement.
  • Minimum 1 year of experience in a customer service or product support role, preferably in consumer goods or technical equipment.
  • Highly proficient in Microsoft Excel, Word, and Outlook; experience with CRM tools (Salesforce).
  • Highly proficient with Ecommerce tools (Shopify, Gorgias), and ERP systems (Full Circle).
  • Strong communication and writing skills with the ability to explain technical product issues clearly and professionally.
  • High attention to detail with the ability to manage sensitive cases empathetically and diplomatically.
  • Strong organizational skills and the ability to manage multiple priorities simultaneously.
  • Collaborative mindset with the initiative to work independently when needed.
  • Familiarity with product claims, warranty processes, or technical troubleshooting.
  • A passion for motorsports, technical gear, or action sports is strongly desired, as it helps connect with our customer base.

    • Location & Eligibility

    Where is the job
    Hq - Torrance
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    July 3, 2025
    First seen
    April 6, 2026
    Last seen
    August 1, 2026

    Posting Health

    Days active
    116
    Repost count
    0
    Trust Level
    42%
    Scored at
    August 1, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Alpinestars
    Alpinestars
    lever
    Employees
    350
    Founded
    1963
    Domain
    alpinestars.com
    Jobs
    View 12 jobs
    View company profile

    4 other jobs at Alpinestars

    View all →

    Explore open roles at Alpinestars.

    Alpinestars
    Field Sales Manager
    USD 95000–115000
    Full-Time    Alpinestars
    Helmet Category Manager - Sales
    USD 75000–100000
    Full-Time    Alpinestars
    Digital Community Specialist
    USD 20–28
    Full-Time    Alpinestars
    Helmet Service Technician
    USD 20–27
    Full-Time

    Similar Product Support Specialist jobs

    View all →
    StripeStripe
    Product Support Specialist (Mandarin-speaking)
    InterSystemsInterSystems
    Product Specialist
    ZenotiZenoti
    Senior Product Specialist (SaaS onboarding and implementation)
    USD 80000-100000
    ZenotiZenoti
    Product Support Specialist - L2 Support(Global Customers-B2B SaaS)
    ZenotiZenoti
    Senior Product Specialist
    USD 85000-110000
    ZscalerZscalerRemote
    Product Specialist, DSPM
    Remote

    Browse Similar Jobs

    Customer Support Specialist2.6kCustomer Service Representative901Technical Support Engineer794Call Center Agent432Support Engineer386Technical Support Specialist209Technical Account Manager71Customer Care Specialist64Client Support Specialist56Operations Support Specialist42Service Desk Analyst34Customer Support Manager30Service Desk Manager22Desktop Support Technician22Application Support Specialist18It Support Specialist18Escalation Manager15Support Operations Manager14NOC Technician14Billing Support Specialist9
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    AlpinestarsCustomer Service and Product Support SpecialistUSD 18–20
    Apply Now