Supervisor, Intake & Enrollment

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

The Intake & Enrollment Supervisor’s primary responsibility is to oversee the intake process and staff for all existing PACE locations, along with having direct responsibility to cultivate referral sources that ensure and maintain stable census growth. In addition, this role will monitor the intake process flow, ensuring that the enrollment flow has an average maximum of 20 days. This role will also develop, facilitate, and coordinate training of Intake Specialists and manage productivity, report findings, and ensure CRM utilization by the Intake Specialists. This role will work closely with other PACE cross-functional departments to ensure that clients are enrolled in a timely and efficient manner. This role is responsible for the daily operational issues facing the Intake Specialists and interacting with the Operational Leadership Team. This role will ensure compliance with State and Federal PACE Regulations and be responsible for developing Correction Action Plans (CAP) for audit purposes.

• Bachelor of Science degree in business/marketing or health care-related field preferred.

• A minimum of 3 years supervisory experience is required.

• Experience working with the elderly and their families, preferably in a community agency or health care setting, is required.

• Bilingual: Cantonese/Mandarin/Vietnamese/English or Spanish/English required.

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.