A
Amarbank28mo ago

Customer Service Complaint Management

Jakarta,JakartaFull-time - Contractmid
OtherCustomer Service
2 views0 saves0 applied
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Quick Summary

Technical Tools
OtherCustomer Service
  • Receiving complaints from all channels available in Tunaiku
  • Conveying complaints to the relevant department and setting priority levels
  • Contacting customers or complainants to provide information about the process and results of resolving customer complaints
  • Complaint Management & Escalation officers must verify to ensure the accuracy of customer information
  • Documenting the documents submitted by customers as complaints
  • Candidates must possess at least Bachelor's Degree in any major.
  • Experience a  minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.
  • Willing to work in shifting schedule including weekends and public holidays.
  • Able to perform the job as a customer service effectively.
  • Possess a customer-oriented service mindset.
  • Have good communication skills.
  • Able to adapt in dynamic company culture and fast-paced environment.
  • Able to bring a positive attitude within colleagues and towards customers.

    • Location & Eligibility

    Where is the job
    Jakarta
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    December 22, 2023
    First seen
    March 26, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    39
    Repost count
    0
    Trust Level
    21%
    Scored at
    May 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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