Events Manager - Hybrid Full time

• →Lead, recruit and develop a national team of 30+ event hosts and contractors - making sure every host is well-matched, trained and ready to deliver
• →Provide ongoing coaching and feedback to keep performance high
• →Oversee scheduling, availability management and event allocation
• →Working with a team leader on the ground to manage equipment, costumes and logistics so every event is set up to succeed
• →Assist customers enquiring about kids' parties and team building events - guiding them through their options and securing the booking
• →Handle post-event feedback, identify trends and drive continuous improvement
• →Approve host invoices and keep operational systems accurate and up to date

What we're really looking for is someone who thinks ahead, manages people well, and keeps a lot of moving parts organised without dropping any of them.
This might look like:

• You have a background in the arts (theatre, performance, dance etc.), whether that's producing your own work, teaching, performing, working in a company, or managing other creatives. You already know what it means to coordinate something live, where every moving part has to execute well and there's no undoing a bad show.
• You've managed a team in hospitality, retail or customer service and know what it takes to get consistent performance out of people
• You've coordinated complex schedules or logistics and found genuine satisfaction in a process that runs exactly as planned
• You've led in an environment where something going wrong on the day isn't an option - so you make sure it doesn't
• You've worked with kids or families in any capacity - that's a genuine bonus
• You bring real passion for creating great experiences for people

We want to know that you've led others before and you know how to get the best out of them.

• Proven people management experience - you know how to coach, develop and hold people accountable
• Strong organisational skills and the ability to juggle multiple priorities without things slipping
• A proactive problem-solver - you preempt issues rather than react to them
• Confident communicator, comfortable on the phone and natural at building rapport quickly
• Calm under pressure with a knack for practical, fast decisions
• High attention to detail
• Experience in events, hospitality, customer service or operations is valued
• Experience with kids or families is a bonus

• Events run smoothly because of how you set them up - not in spite of it
• Your hosts show up prepared, confident and clear on what's expected
• Customers arrive excited and leave wanting to book again
• Scheduling and logistics are tight - nothing falls through the cracks
• Your team trusts your feedback and grows because of it

• A genuinely warm and high-performing team - Melbourne HQ plus a connected global team
• Flexible hours designed around your life, not ours
• Dog-friendly Abbotsford office, free street parking, easy public transport access
• Staff discounts across our experience range
• A values-driven team that takes culture seriously
• Real progression if you want it - we hire and promote on potential

Send your resume and a short cover letter telling us about a time you spotted a problem before it became one and got ahead of it. We want to understand how you think, not just what roles you've held.

Full working rights in Australia required.