Customer Experience Specialist (Voice Team)

Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.

We are a clear category leader in Australia for home battery automation and are growing rapidly (over 80k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.

Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

To apply please submit your resume and a cover letter by following the link. For bonus points, tell us what battery brands are compatible with our Smart Shift product in your cover letter.

Our process will generally be as follows:

1. A screening call with our talent team
2. A take-home case study
3. A panel interview with a Customer Operations Lead and a Customer Experience Specialist in the voice team
4. A final interview with a Senior Customer Operations Manager