HVAC Parts Specialist

Ambient HVAC Supply is part of the Ambient Enterprises family of HVAC companies, supporting contractors and commercial partners with high-quality equipment, parts, and technical solutions. We’re growing quickly and focused on delivering exceptional customer experience, strong product expertise, and long-term partnerships.

This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. This role blends customer service, technical product knowledge, and sales support.

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  Serve as a primary point of contact for customers via phone, email, and walk-ins

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  Prepare and follow up on quotes, bids, and order confirmations

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  Process sales orders accurately and efficiently in the ERP system

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  Support outside sales reps with pricing, product availability, and documentation

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  Assist customers with equipment selection, parts identification, and basic technical questions

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  Coordinate with warehouse and logistics teams to ensure timely deliveries

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  Proactively identify opportunities to upsell and cross-sell products and solutions

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  Maintain accurate customer, pricing, and order records

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  Build strong, long-term relationships with contractors and internal partners

• 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)

• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)

• Strong communication and customer-service skills

• Comfortable working in a fast-paced, transaction-heavy environment

• Proficient with ERP/CRM systems and Microsoft Office

• Highly organized, detail-oriented, and dependable

• HVAC distribution or contractor experience

• Familiarity with quoting, submittals, or light technical support

• Experience supporting outside sales teams