Media Operations Technician

Required Travel :Minimal Managerial - No Location: Cyprus- Limassol (Amdocs Site) ## Who are we? Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. ## In one sentence Your main responsibility is to manage and coordinate the processing of film, TV and music video assets through the digital workflow from scheduling to platform/multi-platform delivery. ## What will your job look like? * Prepare content, metadata, image and related asset files, and complete final publish via Vubiquity’s CMS, in line with deadlines and SLAs laid down by customer platforms. * Monitor content processing through Vubiquity’s workflow tools, and update work orders in a timely manner. * Register, check and upload promos, images and metadata in publishing CMS for all titles and update as needed. * Liaise with internal Programming, Traffic, Media Operations and Editorial teams on scheduling, trafficking and processing of media and metadata files. * Monitor asset progress through various stages, ensuring all stages are completed on time. * Carry out QA checks on the affiliate’s platform via a set-top box or app to ensure content appears correctly in assigned UI locations and folders. * Remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution. * Communicate with affiliate’s operations department on delivery queries in a professional manner. * Carry out ad hoc tasks when requested by the Client Services Team Lead or Client Services Manager. ## All you need is... * Bachelor’s degree or equivalent work experience. * 0 - 4 years of related experience in Client Relationship Management/Customer Support. * Strong problem-solving and interpersonal skills to effectively work and communicate with internal teams and external customers. * Excellent written/verbal communication skills in English, both internally and externally with customers. * Proficient with Microsoft Office applications, particularly Excel. * Quick learner and meticulous attention to detail; critical thinking, analytical and problem-solving skills. * The ability to react quickly and constructively, to troubleshoot problems. * Effective time management and multi-tasking skills; Experience of working to deadlines, often with a tight turnaround period. * Ability to work independently and as part of the team. * Flexibility to work extended hours and/or weekends as needed. Nice to have: * Some understanding of digital media technologies (preferably VOD). * Experience related to Digital Media Servicing a plus. * Cable Labs and Direct-To-Consumer and/or OTT VOD knowledge is a plus. * Knowledge of Atlassian Confluence, JIRA or other ticketing system a plus. ## Why you will love this job: * You will get to show off your fine-tuned skills for resolving issues and helping the end-user. * You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development. * You will have the opportunity to work in a multinational environment for the global market leader in its field. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce