Customer Service Representative

Customer Service Representative

Location:          CSC Building, Mount Holly, NC

Company:        American & Efird (A&E)

Job Type:          Full-Time | Onsite

Hours:              Monday - Friday, 8:00am- 5:00pm

What You’ll Do 

• Serve as the primary liaison between A&E and customers  

• Work safely in a fast-paced office environment 

• Process and manage customer orders accurately and efficiently  

• Respond to customer inquiries via phone, email, fax, or EDI systems  

• Provide administrative support to the Customer Service team  

• Maintain accurate records and ensure timely follow-up on requests  

• Collaborate with internal teams to meet customer needs  

• Perform additional duties as assigned based on business needs  

• Interact professionally and respectfully with team members, vendors, and visitors 

What We’re Looking For 

Required Qualifications 

• Minimum of 1 year of customer service experience (textile industry preferred)  

• Proficiency in Microsoft Office (Word, Excel, Outlook)  

• Strong data entry and 10-key skills with good basic math ability  

• Excellent verbal and written communication skills  

• High attention to detail with strong organizational skills  

• Self-motivated with the ability to manage multiple priorities  

• Ability to work both independently and in a team environment  

Why Join American & Efird? 

• Stable, full-time schedule (Monday–Friday)  

• Opportunity to work with a global leader in the textile industry  

• Collaborative team environment  

• Career growth potential  

Additional Information 

• Must successfully complete drug screening and background check 

• E-Verify Employer 

Equal Opportunity Employer / Veterans / Individuals with Disabilities 

American & Efird (A&E) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.