Branch Manager (GA-Jackson-South Oak St)

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives, along with completing individual business development objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operation, and customer service expectations are met. Responsible for assessing skillsets, assigning resources, and ensuring branch compliance. Performs other projects and duties as assigned.

·      Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions.

·      Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership.

·      Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.

·      Responsible for optimizing the use of resources to meet operational needs of the branch.

·      Demonstrate effective sales strategies to attract, expand, and retain customer relationships.

·      Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.

·      Manage branch safety, security, and compliance.

·      Protect against criminal or fraudulent activity, risk or exposure.

·      Perform regular audits of vault and teller cash with proper documentation.

·      Represent the bank in business development efforts and at networking and community functions and displays professionalism.

·      Ensure regular communication with bank leadership.

·      Maintain a working knowledge of banking products, programs, services, and promotions.

·      Lead trainings and staff meetings.

·      Approve policy exceptions within authorized limits.

·      May perform all sales and service functions of the branch as needed.

·      Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty.

·      Always act in the best interest of the customer when offering additional products and services.

·      Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.

·      Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs.

·      Knowledge of banking policies and procedures.

·      Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.

·      Strong written and verbal communication skills.

·      Intermediate PC proficiency.

·      Intermediate proficiency in Google Docs and Microsoft Office products.

·      3 or more years of retail banking experience required.

·      1 or more year of supervisory, leadership or mentoring experience required.

·      Branch operations experience required.

·      Cross selling experience required.

·      Sales management and business development experience required.

·      Consumer credit experience preferred.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.