Junior Application Support Engineer

At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises.

With a focus on enhancing communication, productivity, and customer satisfaction, our core offerings include Enterprise AIChatbot Platform that streamlines interactions, AI-based generative Chatbots that learn and adapt, and pre-built social features designed to enhance the engagement of apps and websites. But we don't stop there. We understand that engaged employees are the heart of successful organizations, and that's why we also offer building blocks for creating captivating employee experiences. These experiences foster collaboration, boost morale, and contribute to a vibrant company culture.

Hundreds of enterprises, including Kasikorn Bank, True ID, and Airasia, have already experienced the transformative power of our AI solutions. Amity Solutions platforms are used to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.

For more information about Amity Solutions visit our website: https://www.amitysolutions.com

Your Impact:

• As a Customer Support Executive at Amity Solutions, you’ll be the first point of contact for our users—resolving issues quickly, clearly, and empathetically. Your role directly impacts customer satisfaction and retention by ensuring a smooth, positive experience across every interaction, while also sharing user feedback with internal teams to help improve our products.

• →Timely Response: Ensure prompt responses to clients' messages and bug reports.
• →After-Hours Availability: Be able to respond and acknowledge client messages outside of regular working hours.
• →Issue Tracking: Follow up on issues and release dates, ensuring everything is on track before committing to clients.
• →Product Knowledge: Provide answers to general questions about our products.
• →Critical Support: Be on standby to support in case of critical issues.
• →Collaboration with Engineers: Work daily with the Engineering team to provide effective solutions and workarounds for clients.
• →Technical Communication: Simplify technical information for non-technical clients.
• →Bug Reporting: Summarize bug details and create Jira cards for the Engineering team.
• →Product Collaboration: Collaborate with Product Owners to ensure timely delivery of fixes and releases.
• →Meeting Coordination: Arrange meetings between the team and clients as needed.
• →Client Advocacy: Act as the voice of the clients within the company.

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1–2 years in customer service, preferably within the software or tech industry.
• Native in Thai with strong verbal and written communication skills in English.
• Able to work shifts during off-office hours, weekends, and public holidays when needed.
• Ability to prioritize and multitask effectively.
• Positive and professional demeanor.

• Flexible work set up - we all gather as a team for one week every month at the office, for the rest of the month you are free to come to the office or work from 'wherever you feel the most productive'
• Private Health Insurance (including Dental coverage) and a free access to Employee Wellbeing program
• Unlimited paid leave vacation and free massage at the office
• Check out more about our company, Bangkok team and our benefits - https://www.amity.co/career/bangkok