Senior/Lead Quality Assurance Engineer

Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology. Joining Amity Accentix means being part of a team at the forefront of voice tech, where your expertise will help shape the future of AI-driven communication.

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  Lead and coordinate QA activities across voicebot development projects, ensuring product quality and timely delivery

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  Design and execute test strategies, test plans, and test cases for voicebot conversation flows, APIs, and system integrations

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  Perform API, integration, system, and regression testing to validate platform functionality and partner integrations

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  Develop and maintain automated test frameworks and scripts to improve test coverage and reduce regression testing time

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  Collaborate closely with Product, Engineering, and Project teams to clarify requirements, identify risks, and ensure quality throughout the development lifecycle

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  Review defects, perform root cause analysis, and work with developers to resolve issues efficiently

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  Guide and mentor QA team members, promoting best practices in testing, automation, and quality processes

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  Support post-release validation and monitoring, ensuring stability and continuous improvement of deployed solutions

• Demonstrated leadership capability, with the ability to guide, mentor, and support QA team members while promoting best practices in quality assurance

• Strong sense of ownership and accountability in delivering reliable, high-quality software

• Growth mindset with the willingness to continuously learn and adopt new technologies and testing approaches

• Solid understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC)

• Strong knowledge of software QA methodologies, testing strategies, tools, and quality best practices

• Hands-on experience in API testing and validation, using tools such as Postman, SOAP UI, or custom scripts

• Experience designing, developing, and maintaining automated test frameworks (e.g., Robot Framework, Cypress, Selenium, or Playwright) to improve test coverage and reduce regression testing cycles

• Familiarity with test automation practices within CI/CD pipelines

• Ability to collaborate effectively with Product, Engineering, and cross-functional teams to ensure quality across the development lifecycle

• Strong written and verbal communication skills in Thai and English

• Experience working with voicebot, chatbot, or conversational AI platforms

• Experience testing AI-driven, API-based, or integration-heavy systems

• At Amity, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together.
  Discover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our official website.