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Ampeco Global7mo ago

Technical Account Manager

United StatesUnited StatesRemoteFull-timemid
Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer
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Quick Summary

Requirements Summary

Partner with business development to support discovery calls, solution scoping, and platform demos. Act as the technical subject matter expert during the sales cycle.

Technical Tools
Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer
AMPECO is one of the most innovative companies in electric vehicle charging infrastructure—an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) transform our transport and mobility sectors, AMPECO is at the forefront of a revolution, and we’re just getting started. 
 
The AMPECO EV Charging Platform is a business-critical SaaS platform companies use to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already used by companies worldwide – from North and South America to Europe, Africa, Asia, and Australia. 
 
Our brilliant and experienced team is dedicated to our mission—accelerating the world’s transformation to clean technologies in the mobility and energy sector. This is challenging work, but we’re not ones to lack ambition. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have much fun along the way. This is why we’re looking for people like you to help change the world at AMPECO. Come and join us!
 
About the Role
 
As a Technical Account Manager, you’ll play a technical role on our customer-facing team. You’ll work closely with the sales and product teams to support new business opportunities, demo the platform to prospects, manage proof-of-concept (PoC) deployments, and serve as a frontline technical resource for customers post-sales.
You will be instrumental in building trust with prospects and clients by translating complex technical requirements into clear, actionable solutions. The role will require limited business travel.
  • Presales Engineering:
  • Partner with business development to support discovery calls, solution scoping, and platform demos.
  • Act as the technical subject matter expert during the sales cycle.
  • Tailor presentations and demonstrations to customer-specific use cases (e.g., fleet charging, public charging networks, energy management).
  • Assist with RFP/RFI responses and technical documentation.
  • Design and lead PoC and pilot implementations.
    •  
  • Technical Advisory Services:
  • Serve as the first line of technical advisory for select enterprise customers, resolving or triaging issues.
  • Collaborate with product and engineering teams to troubleshoot complex issues and provide feedback loops from customer interactions.
  • Maintain documentation and onboarding materials for both technical and non-technical users.
  • Monitor and manage customer requests.
  • Identify recurring issues and propose long-term product or process solutions.
    •  
  • Cross-Functional Collaboration:
  • Interface with engineering, product, and operations to ensure customer requirements are understood and addressed.
  • Inform product roadmap decisions based on customer feedback and market demand.
  • Help improve internal knowledge bases, playbooks, and technical enablement materials.
  • 3–5+ years in a presales engineering, technical account management, or customer-facing technical role, preferably in EV technology.
  • Background in EV infrastructure, energy tech, IoT, or mobility software.
  • Strong understanding of APIs, cloud platforms (AWS/GCP), and integration concepts.
  • Excellent verbal and written communication skills with the ability to explain complex topics to both technical and non-technical stakeholders.
  • Familiarity with EV charging protocols (e.g., OCPP, OCPI), energy systems, or fleet management.
  • Experience working with CRMs, ticketing systems, and knowledge bases.
  • Experience in scripting (e.g., Python, Shell), SQL, or data analysis tools for troubleshooting or reporting.
  • Experience supporting enterprise-level deployments or integrations.
  • Competitive salary and performance-based incentives
  • Health, dental, and vision benefits
  • Flexible work environment
  • Opportunity to grow with a mission-driven startup in a high-impact industry
  • Direct involvement in shaping the customer experience and product roadmap

    • Listing Details

    Posted
    August 29, 2025
    First seen
    March 26, 2026
    Last seen
    April 25, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 25, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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