Billing Associate Team Lead

Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.

We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.

The Billing Associate Team Lead is a people leader responsible for a pod of billing associates. You own your pod's production and quality, you coach and develop your team, and you keep client queues covered day to day. This is a step up from Billing Associate on our management track. You will still carry a reduced claim queue yourself, so you lead by example as a player-coach, but your primary job is making your team successful: giving clear feedback, managing coverage and schedules, and being the first point of escalation when claims get complex. As we scale, strong Team Leads are how we keep quality and output high across a growing team.

• →

  Lead a pod of roughly 8 to 15 billing associates and own their production targets and quality results

• →

  Manage coverage schedules, PTO, and capacity so client queues stay staffed, in partnership with Ops

• →

  Give regular, direct feedback and coaching, run 1:1s, and handle performance management under our attendance and production policies

• →

  Serve as the first escalation point for complex claims and decide what to route to billing managers or the client

• →

  Onboard and train new billing associates and reinforce SOPs and QA standards

• →

  Partner with QA on coaching themes and with Ops on right-staffing

• →

  Maintain your own claim production at a high standard

• 4+ years in charge entry, payment posting, AR follow-up, or denial management with a proven record of high production and quality as an individual contributor

• Experience leading or mentoring billers, whether formally or informally

• Strong communication skills and the ability to give direct, constructive feedback

• Organized and able to manage schedules, coverage, and competing priorities

• Comfortable working in a fast-paced, AI-assisted environment where processes change

• Able to work US hours (9am to 6pm ET)

• Experience managing or coordinating offshore or blended teams

• Experience with workforce scheduling or capacity planning

• Exposure to ModMed, NextGen, Athenahealth, or similar PM systems

• Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.

• Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.

• Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.