Customer Program Lead

GENERAL DESCRIPTION:  The Customer Program Lead is responsible for overseeing the end-to-end execution of a key customer’s program. The primary objective is to ensure that all orders are produced to quality standards and delivered on time. You will act as the "anchor" for this customer relationship, bridging the gap between their requirements and our internal production, logistics, and quality teams. Essential Functions:• Monitor production schedules daily to ensure every order is on track to meet the customer’s requested ship date.• Identify and resolve bottlenecks on the production floor or in the supply chain that could delay the program.• Act as the dedicated "single voice" for the customer, providing proactive updates and quick responses to inquiries.• Develop and manage a roadmap that includes long-term goals and immediate order deadlines.• Regularly review performance metrics (KPIs) like order accuracy and fulfillment rates to ensure the client is satisfied. • Work with department managers to ensure the program has the necessary staff, materials, and equipment to succeed. • Anticipate potential issues (like material shortages or machine downtime) and implement backup plans before they impact the customer. • When delays or quality issues occur, lead the investigation to find out why and implement a permanent fix. •  Use tools like Lean or Six Sigma to find ways to make the program more efficient and cost-effective over time. Required Knowledge, Skills, and Abilities:    •  Exceptional verbal and written skills for interacting with everyone from shop-floor teams to executive stakeholders.•  Strong analytical skills to troubleshoot production delays and implement continuous improvement using Lean or Six Sigma tools.•  High attention to detail with the ability to manage complex schedules and multiple overlapping deadlines.•  Good computer skills – MS products (excel, word etc.)•  Hands on experience using ERP / MRP Required Education and Experience:    •   3–5+ years in program management, manufacturing operations, or a dedicated customer success role.•   Bachelor’s degree in Business Administration, Engineering, or a related field preferred.•   U.S. Citizen or Permanent Resident to satisfy AFSI ITAR requirements. Work Environment:    Work environment: Fast‑paced manufacturing floor with ESD/clean‑area controls, frequent standing and walking, and close collaboration with Production, Engineering and Quality teams.  Physical Demands:    •  Must be able to move throughout the facility to access production areas, warehouses, and loading docks.•  The ability to remain in a stationary position (sitting or standing) for prolonged periods during meetings or data analysis.•  Occasionally moves or transports program materials, prototypes, or order files weighing up to 25–50 pounds. Attributes aligned to AFSI Mission:    •   Detail-oriented, data-driven, and resourceful•   Curious, collaborative, and proactive in problem-solving•   Committed to continuous improvement and operational excellence