ServiceNow Platform- 3616562

Our federal client is looking to hire a ServiceNow Platform Administrator/Architect on a 100% REMOTE basis. This is a long-term (12 months, renewable) contract paying an annual salary of $66K to $145K (dependent on experience) on a W2 basis with full benefits and PTO.

***Due to the required clearance with our government client, only US Citizens, Green Card and Green Card EAD holders may be considered. Clearance requires that the candidates have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days***

• Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
• Experience monitoring platform performance, instance health, and maintenance activities.
• Experience supporting integrations between ServiceNow and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Ability to use AI capabilities in daily work to improve productivity and solution quality.
• Strong communication, troubleshooting, organizational, and rapid task switching skills.

• ITIL certification.
• Experience in two (2) or more of the following areas:
• Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
• SPM modules, including Demand and Project Portfolio Management (PPM)
• Other ServiceNow modules, including ITOM, SecOps, and CSM
• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub