Account Manager, Customer Experience (Digital Accounts)

Remotemid

Customer SuccessCustomer Experience

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Overview

Who We AreAt Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation.

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Customer SuccessCustomer Experience

Who We Are

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.

If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.

*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.

This is a REMOTE position, as such you must be located in the United States and will be required to work Eastern or Central time zones

What we are looking for:

Amsive is hiring an Account Manager, Customer Experience, to support a portfolio of integrated digital marketing clients. This role serves as the primary day-to-day client contact, partnering with cross-functional teams across SEO, Paid Search, Media, Analytics, Creative, and Strategy to deliver measurable business outcomes. Experience supporting retail, eCommerce, CPG, consumer brands, or retailer marketing programs is highly valued.

We're looking for a proactive and consultative account leader with experience managing digital marketing programs, building strong client relationships, and translating business objectives into actionable marketing strategies. The ideal candidate possesses strong project management skills, exceptional communication abilities, and a passion for helping clients grow through data-driven marketing solutions.

Responsibilities

~1 min read

→Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives.
→Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients.
→Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration.
→Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes.
→Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights.
→Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities.
→Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys.
→Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives.

2-4+ years of experience in account management, client services, or digital marketing within an agency environment.
Experience managing integrated digital marketing programs, including SEO, Paid Search, Content Marketing, Media, Analytics, CRM, or other performance marketing channels.
Working knowledge of search marketing principles, including SEO best practices, organic search performance metrics, keyword strategy, and Paid Search fundamentals.
Ability to confidently discuss digital marketing performance, measurement frameworks, KPIs, and optimization strategies with clients and internal stakeholders.
Experience supporting retail, eCommerce, CPG, consumer brands, retailer marketing programs, or omnichannel marketing initiatives is strongly preferred.
Strong consultative and relationship-building skills, with demonstrated success managing and growing client partnerships.
Proven ability to coordinate cross-functional teams, manage multiple projects simultaneously, and maintain accountability across deliverables.
Experience developing presentations, business reviews, strategic recommendations, and client-facing communications.
Strong analytical mindset with the ability to interpret performance data and translate findings into actionable recommendations.
Proficiency with Microsoft Office Suite, particularly PowerPoint and Excel; familiarity with analytics and reporting platforms is a plus.
Excellent written and verbal communication skills, with strong attention to detail and organizational abilities.
Curiosity, adaptability, and a passion for learning emerging digital marketing trends and technologies.

Additional Information

Salary starting at $75,000/yr, based on skills and experience
Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
Dental, Vision, and Health Insurance
401(k) with a company match program
Paid Parental Leave

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.