Senior Solutions Consultant, Atlassian Solution Architect

• Strategic Consulting: Advise customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identifying pain points, crafting future-state processes, and aligning solutions to business goals. 
• Solution Architecture: Design and implement tailored solutions that integrate seamlessly into customers’ existing environments, ensuring scalability, security, and efficiency. 
• Process Improvement & Analysis: Assess business workflows, identify gaps, and recommend improvements that enhance productivity and compliance. 
• Customer Success & Impact: Drive measurable business outcomes, ensuring solutions deliver value beyond implementation. 
• Stakeholder Engagement: Communicate effectively with executive leaders, technical teams, and end users, translating complex technical concepts into actionable insights. 
• Training & Change Management: Lead training sessions, develop user adoption strategies, and ensure seamless transitions for new tools and processes. 
• Project Execution & Support: Engage in the full solution lifecycle—from initial discovery and requirements gathering to configuration, deployment, and ongoing optimization. 

• Prior experience in a customer-facing role, such as consulting, business analysis, or solution architecture. 
• Demonstrated ability to lead end‑to‑end SaaS implementations, including discovery, configuration, data migration, testing, deployment, and post‑go‑live optimization. 
• Experience designing and implementing ITSM and ESM operating models, with a strong understanding of service design principles and customer‑centric service delivery. 
• Hands-on experience redesigning service desks and support experiences, including intake models, request workflows, knowledge management, and multi‑channel support strategies. 
• Hands-on experience with Atlassian products (Jira Software, Jira Service Management, Confluence, Jira Align, Bitbucket, Trello, Compass). 
• Ability to work effectively in cross-functional, diverse teams and foster strong client relationships. 
• Strong analytical and strategic thinking skills, with the ability to solve complex problems. 
• Excellent verbal and written communication skills. 
• Proven experience as a regular user of generative AI tools (such as OpenAI, Anthropic, Google, or comparable platforms) and a positive belief in their ability to augment human capability and meaningfully improve how work is performed. 
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field—or equivalent experience. 

• One or more Atlassian Certified Professional certifications. 
• Familiarity with Agile methodologies (Scrum, Kanban, SAFe, DevOps, ITSM) and certifications from Scrum Alliance, SAFe, or ITIL. 
• Strong project management skills, including planning, estimation, risk management, and stakeholder communications (PMP certification is a plus). 
• Proficiency in data analysis and automation, using tools such as Excel or scripting languages. 
• Experience supporting clients in complex or regulated environments, such as:  
  • Public Sector or Defense.  
  • Manufacturing or Aerospace.  
  • Energy and Utilities.  
  • Healthcare or Life Sciences. 

The posted salary range for this position is $104,000-$140,000.