Customer Services - Part time hours, 4 month Contract

South Africa·Cape Townfull-timemid

OtherPart Time

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Quick Summary

Key Responsibilities

We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to customers on the phone as well as digitally via whatsapp and other digital channels.

Technical Tools

OtherPart Time

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

What We Offer

~1 min read

✓Awesome tools and tech to help you do your best work.

✓Top-notch training so you’ll always be at the top of your game.

✓A fun, high-performing team that loves what they do.

✓Room to grow—if you’re keen to take on more, we’re all about promoting from within.

Responsibilities

~1 min read

We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to customers on the phone as well as digitally via whatsapp and other digital channels.

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You'll be our frontline warrior, expertly managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
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Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
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Use great active listening and questioning skills to correctly assess, manage and resolve queries
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Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
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Keep all customer communication records and data updated and accurate in the right systems

12 months+ customer services experience
A genuine passion for delivering unparalleled service and going the extra mile for our customers
A minimum speed of 30+ words per minute with high accuracy
Proficient with IT packages (especially G-Suite) and digital services
Comfortable working towards and achieving targets
Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
Able to understand and follow processes and instructions
Strong written and verbal English Language skills
The ability to commute to our offices in the CBD for work and work to our shift patterns.
We align to UK operating hours and as an international business we work to UK time zones, all roles operate on a shift pattern basis around the following in South African Standard Times.
Requirement to work SA Public Holidays as and when needed, based on scheduled shift
Apr - Sep, Monday - Friday 9.00am - 10.00pm Saturday - Sunday 10.00am - 7.00pm
Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm
Strong alignment with our company values.

Week 5 onwards will be 80 hours per month within our operating hours and 80% of the shift patterns will fall on evenings and weekends.

What We Offer

~1 min read

💰 Competitive Salary - please note the below is based on 20hours per week.

🚲 Easy Travel - Free parking or transport home after 7pm

☕ Daily Perks - In-house barista coffee, free breakfast every day

🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.